Achieving Success through Emotional Intelligence

This programme is designed to enable leaders and managers to develop their Emotional Intelligence, so that both they and their teams become more productive, effective and successful*.

Would you like your leaders and managers to:

  • develop and maintain productive relationships with their stakeholders?
  • cope effectively with challenges and change?
  • engage their team members?
  • increase their success in their roles?


This programme will explore the structure beneath Emotional Intelligence (EI), define specifically what it is and consider its role in the workplace. We will systematically lead participants through the well-established EQ-i 2.0 model which is based on the research of Reuven Bar-On, exploring the Emotional Intelligence skills and behaviours through a series of exercises and one to one coaching. Participants will measure and evaluate their own Emotional Intelligence Quotient and will be supported in designing their own improvement system. The programme will be participative and interactive throughout and all participants will leave with an in depth EQ-i 2.0 report and personal development plan.


During the programme, delegates will:

  • explore the role of Emotional Intelligence (EI) in success in the workplace
  • identify their own EI quotient and consider the relationship between this and their own current performance
  • create an individual development plan to improve performance

Programme details

This is a three day workshop for a maximum of 8 delegates. The programme allows each delegate to explore their EQ-i2.0 profile in detail and to receive one to one feedback on their development plans.

Introduction to the programme

  • delegate and trainer introductions
  • what EI is and it isn't
  • benefits of EI to the individual, the team and the organisation

Introduction to the EQ-i2.0 model

  • the history of EI and the EQ-i2.0 model
  • model overview and key points

Exploring the composites

  • in depth exploration of the 5 composites
    • self-perception
    • self-expression
    • interpersonal
    • decision-making
    • stress management
  • analysis and interpretation of the 15 competencies in relation to the individual
  • reflection on developing the skills and competencies that build EI

Personal development planning

  • peer coaching with facilitator support

Programme review

  • final reflections
  • where to next
*Studies have shown that Emotional Intelligence Quotient is directly responsible for between 27% and 45% of success in a given job, whereas IQ can predict between only 1% and 20% of job success. Stein, S., and Howard E Book, The EQ Edge: Emotional Intelligence and Your Success (Toronto: Multi-Health Systems Inc., 2011)

Programme enhancements

The programme can be further enhanced by adding the following:

  • use of the EQ360 diagnostic to get a fuller picture of each individual's EI quotient
  • follow up with individual, professional coaching for delegates to support them with the implementation of their development plans
  • follow up with facilitated Action Learning Sets to support learners in the development of their EI

To find out more

Contact Fiona Robson at Up Front Training and Coaching to discuss how the programme can benefit your organisation.

Talking to Fiona has helped me really understand what drives me - my core values - and focus on what is really important to me.

Julie, Tamworth