Emotional Intelligence

Emotional Intelligence (EI) is a set of skills and behaviours that enables people to express themselves effectively, develop and maintain positive relationships and cope well with challenges and change; all essential competencies for successful job performance.


The EQ-i2.0 and EQ360 diagnostics measure an individual's level of Emotional Intelligence which research has shown is key to their success. In fact, studies have shown that EQ (Emotional Intelligence Quotient) is directly responsible for between 27 and 45% of success in a given job, whereas IQ (Intelligence Quotient) can predict between only 1 and 20% of job success. *

The EQ-i 2.0 model incorporates more than 20 years' research and development and is a psychometrically sound and validated level B assessment instrument. Once EI has been assessed, it can be developed for the benefit of the individual, the team and the organisation. EI can be developed via a group workshop, Achieving Success through Emotional Intelligence, or via a one to one coaching programme.

The EQ-i2.0 and EQ360 diagnostics can be used:

  • in selection - to ensure that you are recruiting people with the right set of skills to fulfil the role
  • in talent management - to highlight those with the right competencies to take your business to the next level
  • in leadership development - to ensure that your leaders are creating resonance in your organisation, not dissonance
  • with sales teams - to increase their efficiency in securing sales
  • with customer service teams - to build relationships and keep your customers happy

To find out more about how to develop Emotional Intelligence and the benefits it can bring to your business, contact us today.

*Stein, S., and Howard E Book, The EQ Edge: Emotional Intelligence and Your Success (Toronto: Multi-Health Systems Inc., 2011)

Learning how to learn is life's most important skill.

Tony Buzan
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